FAQ
getting started
How do I install Sidekick?
How do I install Sidekick?
What do I need to use Sidekick?
Google Chrome on a desktop or laptop (Mac, Windows, or Linux) and a Google account.
What do I need to use Sidekick?
Google Chrome on a desktop or laptop (Mac, Windows, or Linux) and a Google account.
What should I do first after installing Sidekick?
Just start browsing and doing whatever you normally do online. Sidekick will introduce itself and begin learning about your digital world. If you want to stay secure, you can ask it to check your account security or help you understand any recent threats in the news.
What should I do first after installing Sidekick?
Just start browsing and doing whatever you normally do online. Sidekick will introduce itself and begin learning about your digital world. If you want to stay secure, you can ask it to check your account security or help you understand any recent threats in the news.
How do I begin my free trial?
Sign in with your Google account and install the Chrome extension.
How do I begin my free trial?
Sign in with your Google account and install the Chrome extension.
Is my data private?
Yes. Your data is yours. It is private and encrypted. We use Google Cloud for secure storage. We don't store passwords, we never share data between users, and we will never share or sell your data.
Is my data private?
Yes. Your data is yours. It is private and encrypted. We use Google Cloud for secure storage. We don't store passwords, we never share data between users, and we will never share or sell your data.
How long is the free trial?
It lasts 7 days, completely free.
How long is the free trial?
It lasts 7 days, completely free.
Do you offer family plans?
Not yet, but they will be available very soon. Sign up for our email list to get the latest updates.
Do you offer family plans?
Not yet, but they will be available very soon. Sign up for our email list to get the latest updates.
What does Sidekick do?
Sidekick is your personal security expert. It watches for scams, phishing, hacks, and leaks in real time, answers your security questions, and helps secure your accounts. It works quietly in the background and speaks up when something matters.
What does Sidekick do?
Sidekick is your personal security expert. It watches for scams, phishing, hacks, and leaks in real time, answers your security questions, and helps secure your accounts. It works quietly in the background and speaks up when something matters.
How does Sidekick protect me?
Sidekick quickly scans websites and emails as you browse. It monitors your accounts for vulnerabilities, provides account security assessments and hardening guidance, and watches for data breaches. It learns about your online habits to offer personalized security tips for banking, shopping, social media, and more.
How does Sidekick protect me?
Sidekick quickly scans websites and emails as you browse. It monitors your accounts for vulnerabilities, provides account security assessments and hardening guidance, and watches for data breaches. It learns about your online habits to offer personalized security tips for banking, shopping, social media, and more.
How will I know when Sidekick detects a scam, phishing attempt, or unsafe site?
Sidekick instantly alerts you with a clear message explaining what it detected and what actions to take. The Sidekick icon also changes color to attract your attention.
How will I know when Sidekick detects a scam, phishing attempt, or unsafe site?
Sidekick instantly alerts you with a clear message explaining what it detected and what actions to take. The Sidekick icon also changes color to attract your attention.
What sites and accounts does Sidekick support?
Sidekick works on all websites in Chrome. It has strong connections with Gmail, banking sites, social media, and more. We're constantly adding support for new services.
What sites and accounts does Sidekick support?
Sidekick works on all websites in Chrome. It has strong connections with Gmail, banking sites, social media, and more. We're constantly adding support for new services.
Can I ask Sidekick questions?
Yes. Ask anything about security or privacy. "Is this email safe?" "Should I worry about that breach?" "Help me secure my account." Sidekick provides you with instant answers in plain English.
Can I ask Sidekick questions?
Yes. Ask anything about security or privacy. "Is this email safe?" "Should I worry about that breach?" "Help me secure my account." Sidekick provides you with instant answers in plain English.
Does Sidekick work offline?
No, Sidekick needs an internet connection for real-time threat detection and to answer your questions.
Does Sidekick work offline?
No, Sidekick needs an internet connection for real-time threat detection and to answer your questions.
Does Sidekick work on browsers other than Chrome?
Chrome only for now. Other browsers are coming soon
Does Sidekick work on browsers other than Chrome?
Chrome only for now. Other browsers are coming soon
using sidekick
How do I interact with Sidekick?
Click the Sidekick icon in your browser to open the chat. Ask questions, get security advice, or delegate tasks just like you're texting or talking to a friend. Sidekick also proactively alerts you when it spots something that needs your attention.
How do I interact with Sidekick?
Click the Sidekick icon in your browser to open the chat. Ask questions, get security advice, or delegate tasks just like you're texting or talking to a friend. Sidekick also proactively alerts you when it spots something that needs your attention.
How do I ask Sidekick a security question or delegate a task?
Just open the Sidekick chat and ask naturally. "Is this email safe?" "Help me secure my Instagram account." "Should I worry about that data breach?" Sidekick understands plain English.
How do I ask Sidekick a security question or delegate a task?
Just open the Sidekick chat and ask naturally. "Is this email safe?" "Help me secure my Instagram account." "Should I worry about that data breach?" Sidekick understands plain English.
Once I've addressed the initial security issues, what does Sidekick do next?
Sidekick keeps monitoring in the background. It searches for new threats, checks your accounts for vulnerabilities, and alerts you when something requires your attention. You can also ask it questions anytime about security or privacy concerns.
Once I've addressed the initial security issues, what does Sidekick do next?
Sidekick keeps monitoring in the background. It searches for new threats, checks your accounts for vulnerabilities, and alerts you when something requires your attention. You can also ask it questions anytime about security or privacy concerns.
How does Sidekick help me manage my security settings and passwords?
Every site is different, but Sidekick knows how to set up each one for maximum safety and ease of use. As you use your accounts, Sidekick assesses the current setup and helps guide you through improvements.
How does Sidekick help me manage my security settings and passwords?
Every site is different, but Sidekick knows how to set up each one for maximum safety and ease of use. As you use your accounts, Sidekick assesses the current setup and helps guide you through improvements.
Can I tell Sidekick my personal security preferences (e.g., "I don't want to change my password right now")?
Yes. Share your preferences with Sidekick in the chat, and it will remember them. It adapts its suggestions to match your comfort level and security approach.
Can I tell Sidekick my personal security preferences (e.g., "I don't want to change my password right now")?
Yes. Share your preferences with Sidekick in the chat, and it will remember them. It adapts its suggestions to match your comfort level and security approach.
Should I follow all of Sidekick's suggestions?
Sidekick offers expert advice, but you're always in control. Follow the recommendations that make sense to you. If you're unsure about something, ask Sidekick to explain why it's suggesting it.
Should I follow all of Sidekick's suggestions?
Sidekick offers expert advice, but you're always in control. Follow the recommendations that make sense to you. If you're unsure about something, ask Sidekick to explain why it's suggesting it.
Why does the Sidekick icon change color (e.g., yellow, green, or red)?
The icon color indicates your security status at a glance. Green means everything looks good. Yellow suggests there's something worth checking. Red indicates immediate attention is needed.
Why does the Sidekick icon change color (e.g., yellow, green, or red)?
The icon color indicates your security status at a glance. Green means everything looks good. Yellow suggests there's something worth checking. Red indicates immediate attention is needed.
Why does Sidekick have its own browser tab?
The tab is for Sidekick to handle its analysis and monitoring. Think of it as its office. You can always check in to see what it's doing, but there's no need - when Sidekick needs to tell you something, it will do so through chat.
Why does Sidekick have its own browser tab?
The tab is for Sidekick to handle its analysis and monitoring. Think of it as its office. You can always check in to see what it's doing, but there's no need - when Sidekick needs to tell you something, it will do so through chat.
Can Sidekick communicate with me in a language other than English?
Yes, Sidekick speaks many languages.
Can Sidekick communicate with me in a language other than English?
Yes, Sidekick speaks many languages.
Does Sidekick work on browsers other than Chrome?
Chrome only for now. Other browsers are coming soon
Does Sidekick work on browsers other than Chrome?
Chrome only for now. Other browsers are coming soon
privacy & security
Is my data private?
Yes. Your data is yours. It is private and encrypted. We use Google Cloud for secure storage. We don't store passwords, we never share data between users, and we will never share or sell your data.
Is my data private?
Yes. Your data is yours. It is private and encrypted. We use Google Cloud for secure storage. We don't store passwords, we never share data between users, and we will never share or sell your data.
Who can access my data?
Only you. Even the Sidekick staff cannot decrypt your data. Only your account can access it.
Who can access my data?
Only you. Even the Sidekick staff cannot decrypt your data. Only your account can access it.
Does Sidekick store my passwords?
No. Sidekick never stores your passwords. Any temporary password handling is encrypted and deleted immediately.
Does Sidekick store my passwords?
No. Sidekick never stores your passwords. Any temporary password handling is encrypted and deleted immediately.
What information does Sidekick collect, and how is my privacy protected?
Sidekick only collects the information needed to keep you safe, such as the websites you visit and your account security settings. Your data stays private and is encrypted just for you. We never sell or share your data.
What information does Sidekick collect, and how is my privacy protected?
Sidekick only collects the information needed to keep you safe, such as the websites you visit and your account security settings. Your data stays private and is encrypted just for you. We never sell or share your data.
Does Sidekick use my data to train its models?
No. Sidekick uses Google Gemini and does not train on user data. Your information stays private.
Does Sidekick use my data to train its models?
No. Sidekick uses Google Gemini and does not train on user data. Your information stays private.
Do you share data with third parties?
No. We never share, sell, or rent your personal data to third parties. Period.
Do you share data with third parties?
No. We never share, sell, or rent your personal data to third parties. Period.
Where is my data stored?
Your data is stored securely in Google Cloud data centers with industry- leading security standards.
Where is my data stored?
Your data is stored securely in Google Cloud data centers with industry- leading security standards.
Is Sidekick approved by Google?
Yes. Sidekick is CASA Tier 2 certified, verified under Google’s Chrome Web Store security program.
Is Sidekick approved by Google?
Yes. Sidekick is CASA Tier 2 certified, verified under Google’s Chrome Web Store security program.
What happens to my data if I cancel?
Your encrypted data is securely deleted according to our data retention policy.
What happens to my data if I cancel?
Your encrypted data is securely deleted according to our data retention policy.
Can I export my data?
Ask Sidekick in the chat, and we'll help you export your data.
Can I export my data?
Ask Sidekick in the chat, and we'll help you export your data.
Pricing & Billing
What happens when my trial ends?
After your 7-day trial, you can continue using Sidekick with a paid subscription. We'll guide you through the next steps.
What happens when my trial ends?
After your 7-day trial, you can continue using Sidekick with a paid subscription. We'll guide you through the next steps.
When will I be charged?
After your 7-day free trial ends, you'll be charged based on the plan you selected (monthly or annual).
When will I be charged?
After your 7-day free trial ends, you'll be charged based on the plan you selected (monthly or annual).
Can I cancel anytime?
Yes. Cancel anytime with no penalties.
Can I cancel anytime?
Yes. Cancel anytime with no penalties.
What payment methods do you accept?
We accept all major credit cards through Stripe and one-click payment options like Google Pay, Apple Pay, Link, and Amazon Pay.
What payment methods do you accept?
We accept all major credit cards through Stripe and one-click payment options like Google Pay, Apple Pay, Link, and Amazon Pay.
Do you offer refunds?
All sales are final. We encourage you to use your free trial to make sure Sidekick is right for you.
Do you offer refunds?
All sales are final. We encourage you to use your free trial to make sure Sidekick is right for you.
How do I update my payment information?
You can update your payment details in your account settings.
How do I update my payment information?
You can update your payment details in your account settings.
What currency do you charge in?
All charges are in US dollars (USD).
What currency do you charge in?
All charges are in US dollars (USD).
Technical Details
What browsers does Sidekick support?
Chrome only for now. Other browsers are coming soon.
What browsers does Sidekick support?
Chrome only for now. Other browsers are coming soon.
Does Sidekick work on mobile?
Not yet. Chrome extensions aren't supported on mobile browsers, so Sidekick only works on Chrome for desktop and laptop right now. Mobile support is coming.
Does Sidekick work on mobile?
Not yet. Chrome extensions aren't supported on mobile browsers, so Sidekick only works on Chrome for desktop and laptop right now. Mobile support is coming.
Does Sidekick have a mobile app?
Not yet, but mobile apps for iOS and Android are in development and coming soon
Does Sidekick have a mobile app?
Not yet, but mobile apps for iOS and Android are in development and coming soon
Can I use Sidekick on multiple devices?
Yes, if you install it on your Google Chrome profile and have sync turned on it will be present on any laptop or desktop device that you are signed in to your Google Chrome profile on.
Can I use Sidekick on multiple devices?
Yes, if you install it on your Google Chrome profile and have sync turned on it will be present on any laptop or desktop device that you are signed in to your Google Chrome profile on.
Can Sidekick protect multiple Google accounts?
Each Sidekick subscription protects one Google account. You'll need separate subscriptions for multiple accounts. You can add more (Gmail) accounts to be scanned from a single account. The extension will work wherever it is installed. If you install it in more than one browser profile, it will merge all the data, accounts, alerts, and so on into your single Sidekick account.
Can Sidekick protect multiple Google accounts?
Each Sidekick subscription protects one Google account. You'll need separate subscriptions for multiple accounts. You can add more (Gmail) accounts to be scanned from a single account. The extension will work wherever it is installed. If you install it in more than one browser profile, it will merge all the data, accounts, alerts, and so on into your single Sidekick account.
Does Sidekick work in incognito or private browsing mode?
Yes, if you enable it. Go to chrome://extensions, find Sidekick, and toggle "Allow in Incognito."
Does Sidekick work in incognito or private browsing mode?
Yes, if you enable it. Go to chrome://extensions, find Sidekick, and toggle "Allow in Incognito."
Can I disable Sidekick temporarily?
Yes. You can disable the extension in chrome://extensions anytime. Re- enable it whenever you want protection again.
Can I disable Sidekick temporarily?
Yes. You can disable the extension in chrome://extensions anytime. Re- enable it whenever you want protection again.
I don't see Sidekick after installing. What should I do?
Refresh your browser. If you still don't see it, go to chrome://extensions and ensure Sidekick is enabled. Sidekick won't appear if you're on a Chrome Web Store page or a Google Chrome settings page like chrome://extensions.
I don't see Sidekick after installing. What should I do?
Refresh your browser. If you still don't see it, go to chrome://extensions and ensure Sidekick is enabled. Sidekick won't appear if you're on a Chrome Web Store page or a Google Chrome settings page like chrome://extensions.
How do I update Sidekick?
Sidekick updates automatically through Chrome. Nothing for you to do.
How do I update Sidekick?
Sidekick updates automatically through Chrome. Nothing for you to do.
I'm having trouble. How do I get help?
Ask your Sidekick directly in the chat for any help you are seeking.
I'm having trouble. How do I get help?
Ask your Sidekick directly in the chat for any help you are seeking.
About Sidekick
Who is Sidekick for?
Who is Sidekick for?
Who built Sidekick?
Some of the world’s leading cybersecurity veterans with decades of experience. They use Sidekick to protect their own digital world.
Who built Sidekick?
Some of the world’s leading cybersecurity veterans with decades of experience. They use Sidekick to protect their own digital world.
Why should I trust Sidekick?
Security is our top priority. Every protocol exceeds industry standards. We're CASA certified by Google Security. And we use Sidekick ourselves.
Why should I trust Sidekick?
Security is our top priority. Every protocol exceeds industry standards. We're CASA certified by Google Security. And we use Sidekick ourselves.
How is Sidekick different from antivirus software like Norton?
Antivirus scans for known threats after the fact. Sidekick spots threats in real time, answers your questions, and provides personalized protection for your specific digital life.
How is Sidekick different from antivirus software like Norton?
Antivirus scans for known threats after the fact. Sidekick spots threats in real time, answers your questions, and provides personalized protection for your specific digital life.
How is Sidekick different from a password manager like 1Password?
Password managers store passwords. Sidekick is a complete security expert that protects you from scams, monitors your accounts, answers security questions, and helps secure everything you do online.
How is Sidekick different from a password manager like 1Password?
Password managers store passwords. Sidekick is a complete security expert that protects you from scams, monitors your accounts, answers security questions, and helps secure everything you do online.
How is Sidekick different than a VPN like NordVPN or SurfShark?
VPNs hide your location and encrypt your internet connection. Sidekick shields you from scams, phishing, and account takeovers. It monitors what you see in real time, answers your security questions, and helps secure your accounts. VPNs protect your connection. Sidekick keeps you safe.
How is Sidekick different than a VPN like NordVPN or SurfShark?
VPNs hide your location and encrypt your internet connection. Sidekick shields you from scams, phishing, and account takeovers. It monitors what you see in real time, answers your security questions, and helps secure your accounts. VPNs protect your connection. Sidekick keeps you safe.
How is Sidekick different than ID Theft Protection like LifeLock and Aura?
ID theft services monitor for breaches and assist you in recovery afterward. Sidekick aims to prevent problems before they occur. It detects threats in real-time, proactively secures your accounts, and provides instant guidance when needed. Think of it as prevention rather than cleanup.
How is Sidekick different than ID Theft Protection like LifeLock and Aura?
ID theft services monitor for breaches and assist you in recovery afterward. Sidekick aims to prevent problems before they occur. It detects threats in real-time, proactively secures your accounts, and provides instant guidance when needed. Think of it as prevention rather than cleanup.
How is Sidekick different than an ad blocker like TOTAL Adblock?
Ad blockers hide ads. Sidekick protects you from scams, phishing, and security threats across everything you do online. It monitors your accounts, answers your questions, and offers personalized security guidance. While ad blockers make browsing cleaner, Sidekick enhances your online safety.
How is Sidekick different than an ad blocker like TOTAL Adblock?
Ad blockers hide ads. Sidekick protects you from scams, phishing, and security threats across everything you do online. It monitors your accounts, answers your questions, and offers personalized security guidance. While ad blockers make browsing cleaner, Sidekick enhances your online safety.
How is Sidekick different than Privacy and Data Protection software like DeleteMe?
Services like DeleteMe remove your information from data broker sites. Sidekick protects you in real time from scams, phishing, and account threats. It also helps you reduce data exposure by guiding you through privacy settings and security improvements. DeleteMe cleans up the past. Sidekick protects your present and future.
How is Sidekick different than Privacy and Data Protection software like DeleteMe?
Services like DeleteMe remove your information from data broker sites. Sidekick protects you in real time from scams, phishing, and account threats. It also helps you reduce data exposure by guiding you through privacy settings and security improvements. DeleteMe cleans up the past. Sidekick protects your present and future.
Founder's Program
What is the Founder's Program?
A limited early access program for a select group of people who want to help shape the world's first personal AI security expert. As a founding member, you're not just getting protection. You're building the future of online security with us.
What is the Founder's Program?
A limited early access program for a select group of people who want to help shape the world's first personal AI security expert. As a founding member, you're not just getting protection. You're building the future of online security with us.
How do I join the Founder's Program?
Just start your free trial. Founding member status is now available, but spots are limited as we carefully scale during the Beta phase.
How do I join the Founder's Program?
Just start your free trial. Founding member status is now available, but spots are limited as we carefully scale during the Beta phase.
How is the Founder's Program different from regular access?
Founding members get the earliest access to new features, direct communication with our team, and real influence over product decisions. Your feedback shapes what we build. This level of access won't be available once we launch publicly.
How is the Founder's Program different from regular access?
Founding members get the earliest access to new features, direct communication with our team, and real influence over product decisions. Your feedback shapes what we build. This level of access won't be available once we launch publicly.
What do I get as a founding member?
Real protection from day one, early access to new features, direct line to our team, transparent development updates, and the opportunity to shape a product that will protect millions of people.
What do I get as a founding member?
Real protection from day one, early access to new features, direct line to our team, transparent development updates, and the opportunity to shape a product that will protect millions of people.
How long does the Founder's Program last?
Through our Beta phase as we refine the product, founding members will always be recognized as the people who helped build Sidekick from the ground up.
How long does the Founder's Program last?
Through our Beta phase as we refine the product, founding members will always be recognized as the people who helped build Sidekick from the ground up.
Providing Feedback
How do I give feedback about Sidekick?
Just tell Sidekick directly in the chat. You can share what's working, what's not, or suggest improvements anytime. Your feedback helps us build a better product for everyone.
How do I give feedback about Sidekick?
Just tell Sidekick directly in the chat. You can share what's working, what's not, or suggest improvements anytime. Your feedback helps us build a better product for everyone.
What kind of feedback are you looking for?
Everything. Good experiences, frustrating moments, feature requests, bugs, and confusion. If it matters to you, it matters to us. Be honest and specific.
What kind of feedback are you looking for?
Everything. Good experiences, frustrating moments, feature requests, bugs, and confusion. If it matters to you, it matters to us. Be honest and specific.
Can I report a problem through the chat?
Absolutely. If something's broken or not working right, tell Sidekick in the chat.
Can I report a problem through the chat?
Absolutely. If something's broken or not working right, tell Sidekick in the chat.
Will someone actually read my feedback?
Yes. Our team reviews all feedback carefully. As a founding member, your input directly shapes what we build next.
Will someone actually read my feedback?
Yes. Our team reviews all feedback carefully. As a founding member, your input directly shapes what we build next.
Account Management
How do I delete my account?
You can delete your account at any time through your account settings, which can be accessed on our website at app.sidekicksecurity.ai.
How do I delete my account?
You can delete your account at any time through your account settings, which can be accessed on our website at app.sidekicksecurity.ai.
Can I pause my subscription?
Not right now. You can cancel at any time and restart when you're ready.
Can I pause my subscription?
Not right now. You can cancel at any time and restart when you're ready.
How do I change my password?
Since you sign in with Google, your password is controlled through your Google account settings.
How do I change my password?
Since you sign in with Google, your password is controlled through your Google account settings.